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Last updated: [19/10/2025]
This Privacy Policy explains how OTS Taxi Limited (“OTS Taxi”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit our websites, make a booking, or otherwise interact with us.
Controller: OTS Taxi Limited, Unit A, First Floor Offices, Brooklands Approach, Brooklands House, Romford, Essex RM1 1DX London / United Kingdom, Company No. 06783060
Email: [email protected]
Identity & contact: name, email, phone, country code.
Booking details: pick-up/drop-off, dates/times, passenger count, luggage, vehicle type, special requirements, flight/train numbers, terminal, notes to driver.
Account & communications: login details (hashed), preferences, support messages, call masking logs, feedback.
Payment: transaction IDs, amounts, payment status, card last4 (we do not store full card numbers; payments are processed by our payment provider).
Technical: IP address, device/browser info, cookies/analytics identifiers.
Supplier/driver (where relevant): name, licensing/vehicle details, contact, geolocation during an active job.
Sources: directly from you, from passengers booking for others, from suppliers/drivers, from payment and communications providers, and (with consent) via cookies/analytics.
Provide services: create/manage bookings, dispatch, confirmations, receipts. Basis: Contract; Legitimate interests.
Support & safety: call masking, incident handling, lost property. Basis: Legitimate interests; Legal obligation.
Payments & fraud prevention: process/refund payments, prevent misuse. Basis: Contract; Legitimate interests; Legal obligation.
Improve services & analytics: performance, features, usage trends. Basis: Legitimate interests; Consent (for non-essential cookies).
Marketing: with your consent or where permitted by law; you can opt out anytime. Basis: Consent / Legitimate interests.
Legal & compliance: tax/accounting, regulatory requests, defending claims. Basis: Legal obligation; Legitimate interests.
We do not perform solely automated decision-making that produces legal or similarly significant effects. Auto-assignment to preferred suppliers may occur but remains subject to human oversight.
We share data only as necessary to deliver our services or comply with the law:
Suppliers/drivers: booking details and masked contact info to fulfil your trip.
Payment processors: secure payment and refunds (e.g., Stripe).
Communications providers: email/SMS/call masking to deliver updates and protect personal numbers.
IT/hosting/analytics vendors: to operate and improve our platforms.
Authorities/legal advisers: when required by law or to protect rights, users, and the public.
If we transfer data outside the UK/EEA, we use safeguards such as adequacy decisions or Standard Contractual Clauses. Contact us for details of current safeguards.
We keep personal data only as long as needed for the purposes above, then delete or anonymise it.
Indicative periods: bookings/invoices: ~6 years (tax); support records: ~24 months; marketing data: until you opt out; cookies/analytics: per cookie type (see Cookie Notice).
Subject to law, you may: access, rectify, erase, restrict processing, object (including to marketing), and exercise data portability. Where processing relies on consent, you may withdraw it at any time.
To exercise rights, contact [email protected]. We may need to verify your identity. You can also complain to the UK Information Commissioner’s Office (ICO) or your local supervisory authority.
We use necessary cookies to operate the site and, with consent, analytics/marketing cookies. See our Cookie Notice for details and controls. You can change preferences at any time.
We apply administrative, technical, and organisational measures (e.g., encryption in transit, access controls, vendor due diligence) to protect personal data. No system is 100% secure; we continuously monitor and improve safeguards.
Our services are intended for adults (18+). If we learn we collected data from a child without appropriate consent, we will delete it.
We may update this policy from time to time. Significant changes will be highlighted on this page. Please review periodically for the latest version.
For privacy questions or requests, email [email protected] (subject: “Privacy request”). Postal address: OTS Taxi Limited, Unit A, First Floor Offices, Brooklands Approach, Brooklands House, Romford, Essex RM1 1DX London / United Kingdom.